Buying from 2cvstuff.com

When you buy from the 2cvstuff.com website you are buying from Oui2 Limited. Providing product satisfaction and a quality service to our customers is one of our key business objectives and we will never turn down reasonable requests.

Our aim is to despatch your order within 3 working days of receipt for all UK and European deliveries. The nature and source of some of these products means that this is not always possible and you should allow up to 28 days for delivery. If delivery is not possible within the 28 day period you will be advised of the anticipated date of delivery and will be free to cancel the order should you wish.

Your Credit or Debit card is charged when you confirm the order of your selected goods.

You can cancel an order at any time prior to the goods being dispatched*.

* Please note that this guarantee does not apply to goods that are manufactured specifically for the customer to that customer’s specification, or non-stock items specially ordered on a customer’s behalf.

Returns Policy:

Our returns policy is in accordance with the Consumer Protection (Distance Selling) Regulations 2000. If you have any specific queries regarding our returns policy please email returns@2cvstuff.com

You have the right to cancel your order within 7 working days. If you wish to cancel your order you must do so in writing or by e-mail within 7 working days of receiving the goods. On receipt of notice to return any goods 2cvstuff.com will send you an RMA Returns Form.

We will provide a full product refund including VAT within 30 days of your notice. You are responsible for ensuring that:

(a) Goods returned must be received in as new condition with all seals intact and the product unused.
(b) Goods must be returned complete, undamaged, unopened and unused (including all packaging, seals, instructions etc for that product). If any item(s) are missing when received then the product is deemed incomplete and will be returned to you.
(c) All returns must be authorised and an RMA Returns Form included with the returned product.
The Goods remain your responsibility during transit and until signed for by us.
All goods must be returned within 14 days of the date of delivery.
Items returned that are incomplete, damaged, opened or used will be returned to you in the condition received.
Unless returns are made as a result of mistakes by 2cvstuff.com or faults or damage covered by 2cvstuff.com or manufacturer's warranty the cost of returning goods will be the sole responsibility of the customer.

Proof of postage is not necessarily proof of delivery and you are therefore strongly advised to send your package by registered post or courier and to maintain sufficient insurance to cover the value of the goods.

Incorrectly Supplied Goods

If any items were supplied incorrectly due to an error on our part we will despatch the correct goods as soon as is possible to you and refund any carriage charges involved in the return of the incorrect goods. Please advise us of any incorrectly supplied goods in writing, or via e-mail to returns@2cvstuff.com within 3 days of receipt of said goods.Damaged/Faulty Goods

If the goods are damaged in transit they must be returned within seven days in their original packaging and in the condition they were received in for exchange or refund.

Where any of the items have developed a fault, under no circumstances must these items remain in use while damaged, in this case you will be deemed to have accepted the goods in their damaged condition.
If any item develops a fault within 28 days of the date of invoice, please advise us via e-mail to returns@2cvstuff.com and we will issue a returns number if required.

Beyond the 28 day period for returning faulty goods to Oui2 Limited the goods may need to be returned directly to the manufacturer. Please contact us for more information on the warranty procedures that apply, as the period and scope of the warranty will vary depending on the manufacturer. You are reminded that no responsibility is accepted for consequential damage caused by the use of any of our products.

Custom Made and Special Order Items

Where the goods have been specially made to a specification provided by the customer, or where the goods have been specially ordered from a supplier then we are unable to accept the return of goods for any reason apart from goods damaged in transit or of faulty manufacture. In this case the returns procedure that applies is the same as for any other item supplied. Circumstances will vary according to the specific conditions involved and if you should have a problem with specially manufactured or ordered items please contact us immediately.

General Terms and Conditions/Privacy Statement

Please see our Terms and Conditions of sale and Privacy Statement documents for further details.Contact Information:

Oui2 Limited
21 York Way
Grantham
Lincolnshire
NG31 8RF
Telephone :01476 563833
Fax :01476 593573
e-mail :returns@2cvstuff.com